Basic Management Skills

Hours: 32 / Access Length: 180 Days / Delivery: Online, Self-Paced
Retail Price: $395.00

Course Overview:

Understanding how to transition into management is the goal of this course. It presents the skills needed to help you move into a management position along with key strategies to help you understand how to navigate the "management minefield" with ease. Gaining an understanding of how to deal with the pressures from peers and expectations of upper management is a key to being a good manager. Presented are methods for dealing with unruly employees, the role of office politics, and listening techniques that are aimed at helping you understand what your boss is expecting. The impact of effective management on corporate goals and profitability is also presented. This class is designed to empower your management capabilities.

Students will:

• identify the roles and responsibilities of a manager.
• identify the process of active listening.
• identify skills for hiring and keeping good employees.
• identify ways to discipline employees.
• identify skills for building relationships.
• identify ways to motivate employees.
• identify the process of performance appraisals.
• identify time management strategies.
• identify effective meeting management skills.
• complete a self-assessment on new skills.

Course Outline:

Lesson 1: Getting Started

In this lesson, we take a look at the role of manager and the process of you becoming comfortable in your new role.

Lesson 2: Important First Steps

In this lesson, we will look at skills that you will use daily in your new position. These include listening, showing appreciation, and building trust.

Lesson 3: Building Your Team

In this lesson, we take a look at how to build your team, from hiring to assigning roles.

Lesson 4: Managing the Hard Parts

In this lesson, we take a look at some of the less pleasant parts of managing: disciplining employees, dealing with problem employees, and managing in times of change.

Lesson 5: Building Relationships

In this lesson, we take a look at building relationships with employees and other areas of the company.

Lesson 6: Motivating and Encouraging

In this lesson, we take a look at getting the most from our employees, from motivating them to encouraging them to be innovative.

Lesson 7: Performance Appraisals

In this lesson, we take a look at creating job descriptions, performing job appraisals, and setting salary requirements.

Lesson 8: Personal Development

In this lesson, we look back at ourselves and our responsibilities to continue personal development.

Lesson 9: Communication Skills

In this lesson, we look at the communication skills you will need.

Lesson 10: Putting it All Together

In this lesson, we will look back at what we have learned and review our new management skills.

All necessary materials are included.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.